Refund Policy

Last updated: October 2025

We want you to be satisfied with our work. Please read this Refund Policy carefully before making a purchase.

1. Digital Design Services

Our logo and trademark design services are custom digital products created specifically for you. Because of their custom nature, the following rules apply:

2. Eligibility for Refund

• Before work begins: If you cancel within 24 hours of payment and we have not yet started work or sent the design brief, you are eligible for a full refund.
• After work has started: Once we have begun the design process (concepts created or brief processed), refunds are generally not available, as the work is custom and non-transferable.
• Dissatisfaction with final result: We offer the stated number of revision rounds. If after all included revisions you are still unsatisfied, we will work with you in good faith. A partial refund may be considered at our discretion, but is not guaranteed.

3. How to Request a Refund

Email us at [email protected] with your order details and reason for the request. We aim to respond within 2 business days.

4. Processing Time

Approved refunds will be processed through Stripe and typically appear in your original payment method within 5–10 business days, depending on your bank or card issuer.

5. Exceptions

We reserve the right to refuse a refund request if we determine that the request is abusive or made in bad faith.

6. Contact

For any questions about refunds, contact us at [email protected].